Effective Date: May 4, 2026
At Key-Z™ we stand behind our product. If you are not completely satisfied with your purchase we are here to help.
Returns and exchanges accepted within 30 days of delivery.
Returns accepted within 30 days of delivery for unused items in original condition. Buyer is responsible for return shipping unless the item is defective or arrives damaged. Contact us through Etsy messaging or at contact@thekey-z.com before returning any item.
Amazon orders are subject to Amazon's standard return policy. Returns are processed through your Amazon account. For questions about an Amazon order contact us at contact@thekey-z.com.
Returns accepted within 30 days of delivery for unused items in original condition. Contact contact@thekey-z.com to initiate a return. Buyer is responsible for return shipping unless the item is defective or arrives damaged. Refunds are processed within 5 business days of receiving the returned item.
If you receive a defective or damaged item on any channel we will replace or refund at no cost to you. Contact contact@thekey-z.com with a photo of the issue and your order number and we will make it right.
Mind Strike Products LLC DBA Key-Z™
thekey-z.com/contact
West Norriton, PA 19403
Please include your order number and reason for return. We respond within 1 business day.